Return and Refund Policy

Treatments:

At The Luxe Medspa, we offer goods and services that are irrevocable. Therefore, we do not issue refunds for any product or service that has been injected or used in your treatment. In consenting to be treated, it is important that patients understand and accept this condition.

All treatments, procedures, and or pre-paid packages are non-refundable. Packages are non-transferable and must be used within one year from the date of purchase. Credit from pre-paid treatments, procedures, and or packages may be applied toward other forms of treatments(s) or product(s) only at management’s digression. Credit can only be given to and used by purchase only. NO REFUNDS, EXCHANGES ONLY.

Order Cancellations

• Prescription orders that are submitted online are processed immediately and may not be canceled.

• Orders for retail will be evaluated on an individual basis. Please be aware that The Luxe Medspa has the right to deny order cancellation.

Returns

Once an item is delivered to you, you can return that item within 30 days of receipt. To be eligible for a return, your product must be unused, unopened, and sealed, in the same condition that you received it, and must be in the original packaging. Prescription medications are not eligible for a return, refund or exchange.

Refunds and Exchanges

After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by us, payment will be returned in the method by which the order was paid for.

If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange or to impose different or additional conditions.